Privacy Policy

At Smart Telecom. (“Smart Telecom”, “we”, “our”, or “us”), we are committed to protecting the privacy and security of your personal information. We collect, use, and safeguard personal information responsibly and in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

This Privacy Policy explains how Smart Telecom collects, uses, stores, discloses, and protects your information when you use our products and services.

1. Accountability

Smart Telecom is responsible for all personal information under our control.

Our Privacy Officer oversees compliance with this Privacy Policy and applicable Canadian privacy legislation.

For any privacy-related questions or concerns, please contact:

2. Why We Collect Personal Information

We collect personal information only for legitimate business purposes, including:

• Providing Internet, Phone, Hosting, Cloud, Managed IT, Cybersecurity and related services
• Processing orders, billing and payments
• Verifying customer identity
• Managing customer accounts
• Providing technical support
• Scheduling installations and service appointments
• Maintaining network reliability and security
• Preventing fraud and unauthorized activity
• Meeting legal and regulatory obligations
• Improving our products and customer experience
• Communicating important account or service information

We may also use your information to inform you about products or services that may be relevant to your business or household.

3. Consent

By requesting or using Smart Telecom services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Consent may be:

• Written
• Electronic
• Verbal
• Implied where permitted by law

You may withdraw your consent at any time where legally permitted; however, doing so may prevent us from providing certain services.

4. Information We Collect

Depending on the services you use, we may collect:

Personal Information

• Name
• Company Name
• Address
• Phone Number
• Email Address
• Date of Birth (where required)
• Government-issued identification (if required)

Billing Information

• Credit card details
• Banking information
• Payment history
• Credit information

Technical Information

• IP addresses
• Device information
• Network usage
• Equipment identifiers
• Diagnostic information
• Service logs

Website Information

When visiting our website we may collect:

• Browser type
• Device information
• Cookies
• Website usage statistics
• Analytics information

5. Information from Third Parties

Where permitted by law, Smart Telecom may collect information from:

• Credit bureaus
• Financial institutions
• Fraud prevention services
• Telecommunications providers
• Government agencies
• Authorized partners

This information helps us:

• Verify identity
• Assess creditworthiness
• Prevent fraud
• Manage financial risk
• Deliver requested services

6. Use, Disclosure and Retention

Smart Telecom only uses personal information for the purposes for which it was collected unless:

• Required by law
• Authorized by the customer
• Necessary to protect our rights
• Required to investigate fraud or abuse

We retain information only as long as required to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it is securely destroyed or permanently anonymized.

7. Data Security

Protecting customer information is a top priority.

Smart Telecom maintains multiple security safeguards including:

• Enterprise firewalls
• Network segmentation
• Encryption
• Multi-factor authentication
• Role-based access controls
• Secure data centres
• Continuous security monitoring
• Intrusion detection systems
• Regular security audits

Customer information is accessible only by authorized employees and contractors who require access to perform their duties.

8. Accuracy

We strive to ensure customer information remains accurate and up to date.

Customers may request corrections or updates at any time by contacting Customer Support.

9. Cookies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance user experience

Customers may disable cookies through their browser settings; however, some website features may not function correctly.

10. Individual Access

Customers have the right to request access to the personal information Smart Telecom maintains about them.

Upon verifying your identity, we will provide access to your personal information as required under applicable privacy legislation.

11. Third-Party Service Providers

Smart Telecom may engage trusted third-party providers to assist in delivering services including:

• Payment processing
• Technical support
• Network infrastructure
• Cloud services
• Customer communications

These providers are contractually required to protect personal information using safeguards consistent with Canadian privacy laws.

12. Children’s Privacy

Smart Telecom does not knowingly collect personal information from children without appropriate parental or legal guardian consent where required by law.

13. Changes to This Privacy Policy

Smart Telecom may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions regarding this Privacy Policy or how Smart Telecom handles your personal information, please contact:

Last Updated: July 2026